Refund Policy

Transparent and equitable refund terms for your reassurance

Overview

At EquitableSharedSpace, we recognize that situations change, and we are committed to providing clear and straightforward refund practices. This document details the refund conditions applicable to yacht charter services.

Before confirming a booking, please examine this refund policy thoroughly. By reserving a charter with EquitableSharedSpace, you accept and consent to these terms of refund.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Qualified for: Complete refund excluding handling costs

Processing Duration: 5-7 business days

Administrative Fee: €50 for credit card payments

Requirements: Cancellation must be submitted through written communication either by email or telephone

24-72 Hours Before Charter

50% Refund

Qualified for: Half the total cost of the charter

Processing Duration: 7-10 business days

Administrative Fee: €25 subtracted from the refund amount

Requirements: A justified reason is needed; administrative charges will apply

Less than 24 Hours Before Charter

No Refund

Qualified for: No refunds provided

Exception: Exceptions for emergencies may be considered on an individual basis

Alternate Option: A credit for chartering may be granted at the discretion of management

Requirements: Emergency instances require supporting documentation

Weather-Related Cancellations

Our Weather Guarantee

Your safety comes first. In the instance that the weather is determined hazardous for sailing by our certified captain, we offer flexible alternatives:

  • Complete Refund: A 100% refund is provided if rescheduling is unfeasible
  • Reschedule: Transfer of your booking to an alternative available day without added costs
  • Charter Credit: Issue a credit valid for one year from the initial charter date

Weather Assessment Process

We perform a comprehensive weather evaluation that includes:

  • Examination of wind patterns and intensity
  • Evaluation of wave heights and sea status
  • Forecasting visibility and rain conditions
  • Notices from the Coast Guard and any cautions
  • A safety appraisal by our qualified captain

Decision Timeline: Outcomes on weather-related cancellations are concluded no later than 4 hours before the planned departure.

Medical Emergency Refunds

Urgent Conditions

We comprehend that urgent medical incidents can occur. Respective cases that might be eligible for special consideration include:

  • Sudden medical conditions or injuries needing hospital treatment
  • Loss of an immediate family member
  • Urgent military deployment or recall
  • Juridical obligations such as jury service or a legal summons
  • Disasters impacting travel plans

Proof Required

For emergency refund requests to be processed, the following evidence is required:

  • Certification from a medical professional or hospital records
  • Death notice, if applicable
  • Military directives
  • Juridical subpoenas or notices for jury duty
  • Urgent travel decrees or disasters declarations

Procedure: Emergency refunds are concluded within 3-5 business days after the receipt of relevant documentation.

Operational Cancellations

Mechanical Problems

If the assigned vessel encounters a mechanical issue that cannot be resolved, we offer:

  • Substitute Vessel: We will seek to provide an equivalent replacement vessel
  • Full Refund: Provided if a suitable alternative is unavailable
  • Partial Refund: Given if the replacement vessel is of a different fare
  • Compensation: Further recompense may be extended for the inconvenience suffered

Crew Absence

In the uncommon event that a certified crew cannot be found:

  • Substitution of crew members will be arranged if achievable
  • Complete refund given if the charter is unable to proceed
  • Reschedule with no extra charges

Refund Processing

Payment Methods

Refunds will be returned via the original method of payment used at the time of booking:

  • Credit Cards: Reflect within 5-7 business days
  • Bank Transfers: Take 7-10 business days
  • Cash/Cheque: Process within 3-5 business days

Administrative Charges

Credit Card Transactions

€50 charge for cancellations accomplished more than 72 hours beforehand

Bank Transfer Transactions

€25 charge for all bank transfer refunds

International Transactions

Additional costs might apply for transactions carried out internationally

Charter Credits

Issuance Instances

Charter credits may be presented as a substitute for refunds under specific circumstances:

  • Cancellations occurring shortly before the charter (less than 24 hours in advance)
  • Cancellations due to weather conditions
  • Voluntary rescheduling by the client
  • Disturbances in operation

Credit Conditions

  • Validity: Effective for 12 months from the issuance date
  • Transferable: Not shift-able to other persons
  • Amount: The entire value of the charter (exemption from handling charges)
  • Utilization: Applicable for any charter with open dates
  • Expiry: No extension past 12 months is granted

Partial Service Refunds

Service Disruptions

In the event that your charter is interrupted or reduced due to causes within our control, we offer:

  • A proportional refund dependent on the unutilized period
  • A credit for a future equivalent-value charter
  • Complimentary services or upgrades where available

Disruptions Caused by Guests

If a charter is prematurely concluded due to guest misbehavior or safety infractions:

  • No reimbursement for the remaining time
  • Complete payment is still obligatory
  • Potential additional costs

Dispute Mediation

Should you find yourself in disagreement with a refund verdict, you are entitled to:

  • Ask for a reassessment by our managerial staff
  • Submit further evidence or documents
  • Seek out solutions via consumer protection channels
  • Pursue available legal channels as permitted by law

Methods to Submit a Refund Request

Initial Step: Reach Out

Send in your refund appeal through:

Second Step: Provide Details

Ensure to include the following in your refund petition:

  • Confirmation number of your booking
  • Scheduled date and time of the charter
  • The reason for the cancellation
  • Any relevant backing documentation
  • Your preferred method for the refund

Final Step: Evaluation and Completion

Our team will recognize your request within a day, assess it in line with our policy, come to a conclusion within two days, and carry out authorized refunds within the pre-established timeframes.

Note Worthy Points

  • All demands for refunds should be made in written form
  • Refunds proceed in €, no matter the currency used in the initial transaction
  • We highly suggest obtaining travel insurance
  • Our policy is subject to modifications, given a forewarning of 30 days
  • Refunds take into account the applicable taxes and laws

Contact Details

For queries on refunds or to file a refund application:

Refunds Department
EquitableSharedSpace Marine Services Ltd.
Porto Montenegro
Tivat 85320
Montenegro

Phone: +382 32 660 660
Email: [email protected]
Opening hours: Monday–Friday, from 9 AM until 5 PM

Last Reviewed: July 17, 2025

We have designed this refund policy to be open and clear. We encourage you to thoroughly review these conditions before booking and invite you to contact us with any questions you may have.